Questions about our new banking conversion or online banking?
| Online banking: | 1-888-273-3488 |
| Banking conversion: | 1-888-896-5717 |
| Available | 24/7 to support our members. |
Frequently Asked Questions
- Why did we upgrade to a new banking system?
- When did the changes take place and what was affected?
- How secure is my personal and account information?
- Have any of Lakeland Credit Union's products or services changed?
- How have my account numbers been updated?
- What changes have been made to my statements?
- What about my common share dividends and patronage bonuses and rebates?
- Were there any changes made to my cards?
- How was internet banking affected?
- What happened to the futuredated bill payments I had set up online?
- How do I add Canada Revenue Agency bill payees for online banking purposes?
- How can I transfer money between my business and personal accounts?
- What are my loan payment options?
- Have my automatic payments, direct deposits, and other preauthorized transactions converted smoothly to the new system?
- Are my existing cheques still valid; how do I order new cheques?
- Why won't my memorized accounts save for online banking?
- What does PAC stand for when I login to online banking?
- Why doesn't my online account activity date back to the beginning of May?
- Why has the sequential order of dates changed for my account activity online?
- What is an 'available balance' on MemberDirect online banking?
- What is the 'available balance' shown on my ATM receipt?
- How long does it take for the hold to be released on an ATM deposit?
- What are the direct benefits of the new system for me?
- Where can I get help with questions or concerns?
