Your Privacy

Your Privacy is Important to Us

We are committed to protecting your privacy and safeguarding your personal and financial information. While the Internet is revolutionizing the way that we do business — providing convenient access to financial services from your home or office — we also recognize that it may bring legitimate concerns about privacy and security.

Please refer to our Privacy Code to learn about our commitment to your privacy. To learn more about your privacy and this website, please refer to the Privacy Online page.

Information we collect on our site

You can visit all public areas of our site without providing any personal information about yourself. Our website collects only non-personal information based on a visitor’s Internet Protocol (I) address (this is not personally identifiable). Information collected includes the date and time of visit, the type of Internet browser used to access the site, the referring address (the link a visitor uses to access the site). This data is used to create statistics on site usage and improve online services.

Lakeland Credit Union’s internal website is solely for the use of authorized members of boards, committees, management, and staff of the credit union. Access requires a special “user name” and “password”. Personal information that is collected on this internal website is used solely for security and site management purposes and to facilitate business functions of Lakeland Credit Union.

Will a cookie be set on my computer when I visit this site?

To help us manage our website, we set a cookie on your computer that expires when you close your web browser.

If you send us an e-mail, any information provided by you will only be used for the purposes of responding to your inquiry or acting on your request. We will not use your name or e-mail address for any other purposes without additional consent.

Links to other websites

Our website contains links to other websites that are part of, affiliated with, or have a business relationship with Lakeland Credit Union. When you leave our site to visit one of these other sites, the only information transferred to the new site is the fact that you came from the Lakeland Credit Union website (the referring address). Transmission of this referring address allows other sites to monitor their own web traffic, but does not disclose any personal information about you.

We try to ensure each link is to a trusted and secure information provider; however, if you encounter a problem with any link provided by our site please advise us immediately at or by telephone at (780) 826-3377.

How do I contact Lakeland Credit Union with questions or concerns?

We welcome any questions or concerns about our Internet Privacy Statement, or the practices of this site. Please contact us by e-mail or in writing at the following address:

Chris Galloway, VP Compliance and Privacy Officer
Lakeland Credit Union Ltd.
P.O. Box 8057
Bonnyville AB T9N 2J3


Lakeland Credit Union reserves the right to amend its Internet Privacy Statement and its Privacy Code at any time with or without notice. Please check this page periodically for changes.

Notes to Privacy Statement:

This web site contains links to other sites. Please be aware that Lakeland Credit Union is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. Lakeland Credit Union is not responsible for the actions of these third parties, and the collection of personal information is in accordance with the privacy policy located at that site.

Links to other web sites or references to products, services or publications are provided only for your convenience and do not imply the endorsement or approval of such web sites, products, services, or publications by Lakeland Credit Union. We cannot vouch for the currency, accuracy, completeness, or authenticity of any site content or functionality or of any such references. Linking to any other site shall be at your sole risk, and Lakeland Credit Union will not be responsible or liable for any damages in connection with any such linking. Links to sites containing downloadable software are provided for your convenience only and Lakeland Credit Union is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement.

Profit Sharing Calculator

Disclaimer: This calculator is intended for illustrative purposes only. Based on the accuracy of the information you provide and other variables including terms and interest rates, individual circumstances may differ. Professional advice from a Lakeland Credit Union representative is encouraged to understand and increase your share in the Profit Share Program including more transactions with us. Profit share figures shown in this calculator are based on the current Lakeland Credit Union Profit Share Program distribution.


Identity Theft

Identity theft occurs when someone steals your personal information to commit a crime. Here are some useful links to help you identify the signs, how to protect your identity, and how phishing and vishing can put you at risk.

General Information


One of the most common fraud seen in Financial Institutions is Investment Fraud. It can include many different faces including insider trading, manipulating stock transactions and prime bank investment schemes.

Several resources and agencies are available to assist seniors, caregivers and others faced with a potential fraud situation.

Counterfeit Money

Counterfeit money affects everyone. It is illegal to even be in possession of counterfeit money. The following useful links help provide you with the information on how to protect yourself from becoming a counterfeit victim.

Detecting Counterfeit Money
General Information
Frequently Asked Questions

Credit Card Fraud

Credit card fraud is all too common. Protect yourself against being a victim. If you think that your credit card has been compromised, the best thing to do is call your credit card provider immediately. Credit card providers are now taking more measures to ensure your protection. Technological advances and tracking your usual spending are just a few. Call your credit card company today and inquire what privacy and protection measures are available to you.

Debit Card Fraud

Debit card fraud is all too common. Some measures you can take to protect yourself against debit card fraud is to remember to protect your pin when using your card while using ABM’s and Interac purchases.

If your debit card has expired and you have not received your replacement card, be sure to call us at (780) 826-3377 or stop by the Bonnyville or Cold Lake branch and speak with us in person.

More information on protecting your card:
Protect your card

The Canadian Anti-Fraud Call Centre

Know your Fraud – A quiz to test your knowledge of Fraud
Go to the Fraud Quiz Now


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