FAQ

Frequently asked questions about our mobile banking app

Do I have to pay anything?

Absolutely not. The Lakeland Credit Union app is free for our members to download, and you will never be charged for using the app. However, since the mobile app uses data, your carrier may charge, so standard data and messaging rates may apply.

How do I download the mobile app on my device?

The Lakeland Credit Union app can be downloaded in just three easy steps:

For iPhone users:

  1. Using your iPhone, search for 'Lakeland Credit Union' in the App store
  2. Select the app icon, and verify that the author of the app is InStride Resources Ltd.
  3. Tap the icon marked 'Free' then tap again when it changes to 'Install'

For Android users:

  1. Using your Android device, tap the search icon and search 'Lakeland Credit Union' on Google Play™
  2. Select the app icon and verify that the author of the app is InStride Resources Ltd.
  3. Tap the icon marked 'Install' then tap 'Accept' in the next screen

What is QuickView?

The unique QuickView feature displays the balances of your selected accounts at any time the app is open, without needing to login first.

Does the QuickView feature automatically display my balances?

The default setting of the QuickView feature is "Off". You can turn on QuickView under Settings / Preferences on the mobile app.

Will the mobile app work if I have a shared or joint account?

Yes. Just enter your account details as you normally would.

Will I still see my Personal Access Image when I log in?

No. Since the authenticity of the app is already verified by Apple and Android, you won't have to go through this step to access your accounts and start banking.

If my phone is lost or stolen, will my information be at risk?

Your account can only be accessed by entering your personal access code. However, if you've activated the QuickView feature, your account balances will be visible. For additional security, we recommend you keep your device password protected.

Please note: at any time, you can stop the mobile app from accessing your account information by un-pairing it on our banking website. As a rule, you should contact your mobile carrier right away to deactivate your phone. You may also change your personal access by contacting us.

I'm using a different brand of smartphone. Can I still access mobile banking?

Yes. You can continue to bank using our full-featured mobile site.


 

 

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