COVID-19 Resource Centre

COVID-19 Updates

On Tuesday, April 6, 2021, the Government of Alberta announced increased restrictions in response to the high and concerning number of COVID-19 cases including variants. These restrictions will be in place for an undetermined amount of time. The health of our community members in the Lakeland region matters to us. With that in mind, your Lakeland Credit Union continues to take precautionary measures to protect our members’ and staff's health and safety. At this time our branches will be running at reduced capacity of 15 per cent of fire code as required by Alberta Government protocol.

Effective November 23rd ,2020 Lakeland Credit Union branches in both Cold Lake and Bonnyville implemented a required face masks or face coverings upon entry to our establishments.

We are dedicated to the health and safety of our staff and our membership, and we appreciate the continued cooperation from those who enter our branches. In addition to these measures, we have enhanced our cleaning protocols and are practicing physical distancing.

Banking Options

Bank Online
Bank from the comfort of your home. You will be able to check statement balances, transaction history, complete account transfers, e-transfers, pay bills and schedule payments.  You will also have access to your current loan information and investment information.
Mobile App
Safe, secure and convenient. Bank anywhere. Our mobile banking apps available for IOS and Android users.
Contact Us
If there are questions, or you require assistance please feel free to send us an email or give us a call.  We would be happy to book you an appointment in person or virtually to discuss your needs and ensure the highest level of service is available to you.

Resources for Businesses

Government Funding Programs

Lakeland Credit Union is now an approved lender to facilitate applications for the Canadian Emergency Business Account (CEBA) and Highly Affected Sectors Credit Availability Program (HASCAP).

Canadian Emergency Business Account (CEBA) – We are accepting applications for funding.

Highly Affected Sectors Credit Availability Program (HASCAP) – This is a Business Development Corporation Co-lending Program (BDC Co-lending). We are now accepting applications for funding.

Canada Emergency Wage Subsidy
employers will be provided with temporary wage subsidies up to 75% of wages paid to employees for up to three months.

Corporate income tax balance and installment payment deferral.

Canada Emergency Commercial Rent Assistance Program (CECRA) will provide a loan retroactive to April 1 for qualified small business for commercial property owners in Alberta through CMHC. Property owners must offer a minimum of a 75 % rent reduction for April, May and June 2020.

Resources for Members

Resources for Members

Federal measures:

Employment Insurance (EI) changes to provide greater accessibility,
including waiving the waiting period and medical certificate requirement.

Canada Emergency Response Benefit (CERB) combines previously announced benefits and covers all workers who have lost their job or are quarantined, sick, or caring for family member(s) or children.

Registered Retirement Income Funds required minimum withdrawal reduced by 25% for 2020.

GST/HST payment deferrals allow businesses (including self-employed individuals) to defer GST/HST payments.

Provincial measures:

Utility payment holiday for residential, farm and small commercial customers to defer electricity and natural gas payments. Many municipalities offering options to defer water, sewer, waste and recycling bills as well.

Education Property Tax freeze/deferral with a freeze to 2019 levels and the option to defer the tax for six months.

Workers' Compensation Board premium deferrals where private-sector employers can defer premiums until early 2021 or apply for a rebate/credit.

Other provincial measures include 14 days of job-protected leave for isolation, residential Education Property Tax freeze at 2019 rates and extended expiry dates for licenses, vehicle registration and permits.

Committed to meet your banking needs during these challenging times Expand/Collapse

To Our Valued Lakeland Credit Union Members,

On Tuesday, December 08, 2020, the Government of Alberta increased restrictions in response to the high and concerning number of COVID-19 cases. These new restrictions will be in place for four weeks. The health of our community members in the Lakeland region matters to us. With that in mind, your Lakeland Credit Union, as of Monday, December 14, 2020, will be taking precautionary measures to protect our members' and staff's health and safety.

We have put stringent cleaning and COVID-19 precautionary measures at our branches and robust protocols at Lakeland Credit Union to ensure compliance with public health requirements.

Here is what you need to know:

  • All LCU branches will have a mandatory wear a mask policy – as required by Alberta Health Covid-19 advisory
  • We ask all members who may experience symptoms of COVID-19 to not visit any of our branches for at least ten days after the onset of symptoms (as per Alberta Health Covid-19 advisory)
  • When at our branches, members are advised to limit close face-to-face contact with LCU staff
  • Members are advised to keep at least 6 feet of distance between others at the branch
  • All our branches have sanitizers, and we strongly encourage members to use sanitizers before approaching our wickets

At LCU, we remain committed to helping our members and community with their banking needs. We are proud to support our members and community as we work through this pandemic together.

Bank anytime, anywhere with our digital banking services

Members are strongly encouraged to take advantage of our online or mobile banking platforms to provide 24/7 service for all your everyday banking. You can complete your daily banking tasks from home. Our ATM's will remain available at each branch for member use.

Phone: Bonnyville Branch 780-826-3377

Phone: Cold Lake Branch 780-594-4011

Don't have online banking?
Email, and one of our service agents will respond as soon as possible to assist you.

For after-hours technical support of online banking, call our Technical support line at 1-877-251-5237 or submit a request here.

Thank you for your trust as we navigate these changing times. 

*As per Alberta Health Covid-19 advisory, effective Dec. 8, masks are mandatory in all indoor public spaces and workplaces*

*Please refer to for more information about COVID-19*

Have COVID-19 Relief Questions? Expand/Collapse

We will try our best to help. Ask your question here.

COVID-19 and Your Finances Expand/Collapse


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