Protect Yourself Against Fraud

Your Privacy and Protection

We take our members security very seriously and are committed to the highest standards of fraud prevention and identity protection. There are no typical victims of fraud and with today’s technology these creative scammers can be anywhere. The good news is – you’re in charge of your money and your safety. Here are a few tips that can help you avoid becoming a victim of fraud:

  • Keep Personal Information Confidential. Do not give personal information over the phone, through email or over the Internet unless you initiated the contact and know who you’re dealing with.
  • Keep your Personal Information Safe. An identity thief will pick through your garbage or recycling bins, so be sure to shred unwanted personal documents such as transaction records, insurance forms, financial statements, cheques, copies of credit applications, etc.
  • Keep your Computer Safe. Protect your computer with a good firewall and anti-virus, anti-malware software. Don’t try, don’t buy, and don’t reply to spam or emails that ask for your banking information. Be wary of online offers from web sites you don’t know.
  • Protect your PIN and Passwords. Do not reveal your PIN or passwords to anyone, including employees of your financial institution, family members and friends. When conducting a transaction at an ATM or retail (point-of sale) location, keep your Member Card or Credit Card within sight and shield the keypad when entering your PIN.
  • Don’t be a Victim of Cheque Fraud. If someone sends you a cheque and asks you to deposit the cheque into your account and then forward most of the funds by wire transfer or money order, watch out, you may become the victim of cheque fraud!
  • Protect your Log On Information for Online Banking. Never share you PAC (Personal Access Code) with anyone. Select a PAC that is easy to memorize but difficult to guess and change it in Online Banking on a regular basis.

Find out more on our Privacy and Security page and check out these resources:
The Canadian Anti-Fraud Centre
The Competition Bureau
RCMP Fraud Centre
Defend Yourself Against Fraud Booklet

Click here to view the 'Top 5 Scams'


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