FAQs

What is Deposit Anywhere™?
Deposit Anywhere is a new feature on our mobile app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, anytime.

How do I get Deposit Anywhere?
Deposit Anywhere is available in the Lakeland Credit Union mobile app.

To download the app:

For iPhone® users:

  1. Using your iPhone, search 'Lakeland Credit Union' in the App Store
  2. Select the app icon, and verify that the author of the app is InStride Resources Ltd.
  3. Tap the icon marked 'Free' then tap again when it changes to 'Install'

For Android™ users:

  1. Using your Android device, tap the search icon and search 'Lakeland Credit Union' on Google Play™
  2. Select the app icon, and verify that the author of the app is InStride Resources Ltd.
  3. Tap the icon marked 'Install' then tap 'Accept' in the next screen

How do I use Deposit Anywhere?
Depositing a cheque with Deposit Anywhere is easy.

  1. Open the LCU mobile app on your smartphone
  2. Select 'deposit'
  3. Snap a photo of the front and back of your cheque
  4. Confirm the details and tap 'Submit'.

Are there any fees for using Deposit Anywhere?
No, there are no fees to use this service.

What types of cheques can I draw on?
You can deposit cheques payable in Canadian dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

How will I know if there is an issue with my deposit after I submit the cheque?
In the rare circumstance that there is an issue with the deposit after you receive confirmation, you will be contacted by us.

Do I have to mail in the cheques afterwards?
No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards?
The cheques should be destroyed after 90 days.

 

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