Executive Team
John Peters
President and Chief Executive Officer
Ronda Morin
Vice President, Member Experience
James Olson
Vice President, Culture and Governance
Kevin Bos
Vice President Finance and Risk
Sean Tiernay
Vice President, Credit Risk Management
Karen Dows
AVP, Innovation and Member Solutions
Kathleen Bowers
AVP, Commercial Banking
Pauline De Leon
AVP, Member Experience, Bonnyville
Randy Murray
AVP, Member Experience, Cold Lake
As a member of our executive team, Karen contributes to LCU’s strategic and operational planning. She is an executive of the Credit Union Technology Alliance Group—a group of Alberta credit unions that looks for solutions to their technology and banking system needs. Members and staff appreciate Karen’s eye for detail, keen memory, and her well-honed expertise. Karen enjoys the investigative nature of her job, and finding products and services that best suit our member’s needs. Recently, Karen earned her CUES Payment Strategist and Lean Six Sigma Green Belt certifications.
Management Team
Kami Cline
Associate Manager, People & Culture
Jason Cusack
Manager, Information Systems
Miranda DeMerchant
Personal Banking Manager, Bonnyville
Kassandra Fransen
Manager, Finance and Risk
Diogenes Mota
Manager, Brand Experience
Manager, Brand Experience
Nikita Normand
Manager, Service Centre
Sylvia Slowski
Controller
Rob Stevenson
Manager, Credit Adjudication
Susan Urichuk-Roth
Personal Banking Manager, Cold Lake
Kassi started her career at Lakeland Credit Union in 2014 after graduating from the University of Alberta with a Bachelors of Commerce degree. From her initial role as an Accounting Assistant, she soon moved into the position of Financial Analyst, and then into her current post as Manager, Finance and Risk, where she is responsible for corporate liquidity, investments, and risk management related to LCU’s financial activities. She offers leadership and strategic financial analysis in the areas of forecasting, budgeting, cost reduction, and operational performance. Kassi’s co-workers turn to her for Microsoft Excel expertise, her keen memory and eye for detail, and her broad finance knowledge. Kassi strives to help members while creating sustainable growth for LCU. She enjoys the leadership and development aspects of her job, and watching her team develop.
Phone: 780-812-3611 Bonnyville, AB
Member Experience Team
Aastha Sarangal
Financial Advisor
Beau Ferbey
Relationship Manager
Camille Gresola
Financial Advisor
Huguette Coulombe
Relationship Manager
Kimberley McRae
Mobile Mortgage Specialist, Cold Lake
Maia Garcia
Financial Advisor
Mary Ann Lo
Financial Advisor
Sam Sheppard
Small Business Advisor
Soledad Mejia
Remote Financial Advisor
Remote Financial Advisor
Tyler Sylvestre
Relationship Manager
Usfandiar Sukhia
Sr. Relationship Manager
Phone: 780-812-2842 Bonnyville, AB
Growing up at Moose Lake, Beau is in touch with the needs of business owners in the Lakeland. He understands the unique perspective and challenges this region experiences as his parents were local business owners. Beau loves the outdoors, fishing, and golfing. While playing hockey full time, he completed a Bachelor of Commerce with a double minor in finance and leadership at Concordia University and graduated with distinction. Beau provides exceptional service to his members, addressing their future and current needs with practical and easily implemented solutions that are effective and profitable.
Camille joined Lakeland Credit Union, bringing with her several years of banking experience since 2019 and a solid background in customer service. Originally from the Philippines, she studied Bachelor of Science in Geology before moving to Canada in 2015. Her friendly nature and drive to create meaningful connections make her a valued presence on the team.
A true morning person, Camille finds joy in starting her day with purpose. Though naturally introverted, she enjoys stepping out of her shell to engage in deep conversations and learn from others’ stories and perspectives. In her downtime, she enjoys simple pleasures—family time, walks with music, and volunteering in her church community. She’s also a fan of volleyball, table tennis, and a good thriller or horror movie (with the occasional romcom for balance!).
With a Bachelor of Business Administration in Small Business, Sam brings a dynamic and well-rounded background to the team. His career journey spans eight years in the trades—working as a welder, millwright, and machinist—followed by six years in retail sales across diverse sectors. He’s also operated a contracting business and currently manages his own real estate rental company.
Sam’s practical experience and entrepreneurial mindset allow him to connect with members in meaningful and solution-focused ways. Outside of work, he’s passionate about hockey, staying active, and giving back to the community. Whether volunteering at local events like the Bonnyville Rodeo or exploring new corners of the world—six countries and counting—Sam brings energy, commitment, and heart to everything he does.
Remote Financial Advisor
Originally from Colombia, Soledad holds a Business Engineering degree and a Public Relations certificate from McMaster University in Hamilton. She has been a licensed Mortgage Agent Level 2 for 3 years and has a total of five years’ experience in the industry. Soledad is passionate about underwriting and takes pride in helping members find the right solutions for their mortgage needs. She is known for her thoughtful, honest, and kind approach, always making members feel
supported and heard. Outside of work she takes joy on being in nature and spending quality time with her daughter. Her belief oh Henry Ford’s quote "Whether you think you can or think you can't, you are right" makes her believe that we can achieve everything we put our minds to. She believes real estate ownership is a dream that can be achieved for everyone, sometimes it might take a bit more of planning and she is here to help members achieve that goal.
Soledad's Schedule:
Born and raised in Bonnyville, Tyler knows the Lakeland, and all the opportunities that are available to residents who call this region home. He values trust above all, and the members he assists rave about his fresh and honest financial perspective. When he is not in the office, Tyler is either golfing or fishing in one of many lakes in the Lakeland. From working as a front-line staff to the commercial business department, Tyler has worked in several departments at Lakeland Credit Union.
With such experience, Tyler can anticipate members' needs and provide creative solutions. Tyler holds a Bachelor of Commerce degree from MacEwan University and returned to the Lakeland to continue his career.