Service Notices

Important Notice:  Member Name Display

We are aware of a temporary display issue that may cause your name to appear differently than expected within Online Banking.

For example, your last name may appear as your first name, or your middle name may appear as your last name.

Please be assured that this is a display issue only. There is no impact to the security or integrity of your accounts, and your access to services—including your cards and Online Banking—remains unaffected.

Our team is actively working to correct the issue, and we expect the name display to be restored by end of business day today, August 18, 2026.

No action is required from you at this time.

We apologize for any confusion this may cause and appreciate your patience while we complete the correction.

For any questions, get in touch with us at 780-826-3377. 

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Online Banking
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Mobile Banking App
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INTERAC e-Transfer
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ATM Network

Security Measure for Online Banking

Members who have not used online banking for more than 120 days are required to contact our Service Centre at (780) 826-3377 to re-establish access.

We appreciate your understanding as we look to protect our members from fraudulent online account access.

Minimum Operating System Requirements: 

Mobile app users, please be aware that this digital banking upgrade will require a mandatory update to your mobile app. 

Operating System 

Minimum Operating System Requirements 

Apple Devices 

iOS 16 

Android Devices 

Android 10 



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